Return & Refund Policy

At Balm Society, your satisfaction is our priority. We stand behind every order.

Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, contact us within 30 days of receiving your order. We will send you a replacement or issue a full refund — no return required. Simply use our Contact form with your order number and a photo of the issue.

Not Satisfied?

If you are unhappy with your purchase for any reason, reach out within 30 days and we will work with you to make it right. We want every customer to love their Balm Society experience.

Where Do Returns Go?

Because our products ship directly from our fulfillment partner, we do not require customers to ship items back in most cases. For defective or damaged items, a refund or replacement is issued upon confirmation — no return shipping needed.

How to Contact Us

Use the Contact Us form on our website. We respond within 1–2 business days.

Refund Processing

Approved refunds are processed within 5–7 business days and returned to your original payment method.

Last updated: June 2026